Who we are
Treto is operated by Treto Group s.r.o., company registration number (IČO) 29955700, not registered for VAT, with its registered office at Kubelíkova 1258/43, Žižkov, 130 00 Praha 3, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 455075.
We refer to the operator below as "Treto", "we" or "us". You, using Treto, are "you".
What Treto is, and what it is not
Treto is where people looking for a service meet the professionals who provide it — beauty, wellness, pet care, photo and video, and other fields.
Treto does not provide the service. The professional you chose does. We run the environment in which you arrange it, and nothing more.
The most important consequence in this whole document follows from that:
- The contract for the service is between you and the professional. Treto is not a party to it.
- Prices are set by the professional, not by us.
- The professional is responsible for delivering the service, for its quality, and for complying with the law.
- We do not verify professionals. We do not check identity, documents, education, qualifications or trade licences. Every professional confirms, when publishing a service, that they hold the licences it requires — but that is their statement, not a fact we have verified.
If you come across content or conduct that breaks the rules, we act — the Reporting and moderation section describes how. Acting on reports is not the same as vouching for every professional in advance.
Who these terms apply to
These terms apply to everyone who uses Treto, whether you are booking a service or offering one. The Platform Rules and the Privacy Policy form part of them.
Treto is for people aged 18 and over. A minor cannot hold an account or make a booking; a parent or legal guardian books on their behalf, on the conditions set out in the Platform Rules.
By using Treto you agree to these terms. If you do not agree with them, do not use Treto.
Your account
You create an account with an email address, a phone number, or a Google account. Give accurate details and keep them current — the other side needs your contact details to arrange the booking with you.
One person, one account. Do not give your credentials to anyone; you are responsible for everything that happens under your account. If you suspect someone else has access to it, tell us.
You can have your account deleted at any time. There is no button for it in the settings yet — write to privacy@treto.cz and we will do it; we answer within one month, as the law on data protection requires. What happens to your data then is described in the Privacy Policy.
Bookings
You make a booking by choosing a service and a free time slot and confirming it. What happens next depends on the service, and the service page tells you which of the two it is before you book.
Instant confirmation. The professional has decided in advance to take any booking in a free slot. Your booking is confirmed the moment you confirm it, and that is the moment the contract between you and the professional comes into existence — nobody has to accept anything afterwards. One exception: a second booking with the same professional on the same day goes to them as a request, like any other.
Confirmation by the professional. Your booking is a request. The professional accepts it or declines it, and the contract comes into existence when they accept. Until then the slot is held for you, and a request nobody answers expires on its own, at the latest 2 hours before the start.
Before you confirm, you see the price, the duration and the location. A professional may also have their own cancellation terms; if they do, they have to tell you about them before you confirm. Terms you were not told about beforehand do not bind you, and they cannot be applied to a booking retroactively.
Tell the professional in advance about anything that could affect the service — allergies, health conditions, pregnancy. Without that, they may not be able to deliver it safely.
Business and private individual
Each professional is shown either as a business or as a private individual. Which one you see is what the professional has declared about themselves: we ask them the question directly and show you their answer.
This has a practical consequence, which is why we show it prominently. When you buy from a business, Czech consumer protection law applies to you — the right to complain about defects, information duties and the rest. When you buy from a private individual, that protection does not apply, because the arrangement is between two people neither of whom is trading.
We do not check that declaration against any register. It is the professional's own statement about themselves, and it is theirs to get right. Until a professional has answered, neither label is shown and they cannot publish a service.
Publishing a service
This section is for professionals.
Before a service of yours becomes publicly visible, you confirm two things.
That you hold what the work requires — the trade licences, permits and certifications this particular service needs. You confirm that you will keep them valid for as long as the service is published, and that you are responsible for delivering the service to the client. Treto is not a party to that contract.
Whether you work as a business or as a private individual — answered once, in your profile, and shown to clients. What it changes for them is in Business and private individual.
We verify neither statement, and we check no register. Both are yours, and you are responsible for them being true. What we do keep is a record of which version of this text you confirmed, and when.
Prices and payments
No payments go through Treto. You pay the professional directly, in whatever way the two of you agree. We charge no commission, no subscription and no intermediation fee.
The price shown on a service is the professional's price. The professional is responsible for its accuracy and for the tax obligations attached to it.
If this ever changes, you will be told in advance, in the way described under Changes to these terms.
Cancellations and no-shows
As a client you can cancel a booking any time up to its start. After the service has started you cannot — if you did not turn up, the professional marks it as a no-show, and that is how it stays in the history. Because no payments go through Treto, cancelling creates no payment obligation towards us. The professional may, however, have their own cancellation terms, which they told you about before the booking was confirmed.
As a professional you can likewise only cancel up to the start. If you cancel less than 24 hours before the start, the client gains the right to review the booking — a late cancellation lands on a client differently from rescheduling well in advance.
A no-show is marked by the professional, from the start of the service until 24 hours after it ends. It can be marked on a booking the system has already closed as completed, and it can equally be taken back within the same window. It is a correction to the record, not a one-shot choice.
A booking the professional does not confirm expires on its own, at the latest 2 hours before the start. A confirmed booking is closed as completed by the system 2 hours after the service ends.
Moving a booking. A booking is moved by the professional, to any free time, up to the moment it was due to start. As a client you do not move a booking yourself: if the time no longer suits you, cancel it and book again. We keep this deliberately simple — agreeing another time in the chat is faster than any procedure we could build around it.
You are told of a move by email and by a message in the conversation. If the move is a late one — the old or the new time is less than 24 hours away — the professional has to say why, and that explanation reaches you together with the notice. The booking keeps the status it had, and you can cancel it free of charge at any time up to its new start. A move is not a cancellation: on its own it does not give rise to the right to review. Moving bookings repeatedly, or at the last minute, breaches the Platform Rules in the same way as repeatedly cancelling at short notice.
Treto can cancel a booking too. When we block an account, that account's future bookings — confirmed and not yet confirmed alike — are cancelled, and we tell the other side by email and by a message in the chat. We do it because blocking also takes away the blocked person's ability to reach you, and leaving you waiting for someone who can no longer get in touch would be worse than cancelling.
A cancellation by Treto creates no right to review — unlike a late cancellation by a professional above. Bookings that have already taken place are not affected by a block, and cancelled bookings are not restored if the block is later lifted.
If you believe a no-show was marked unfairly, get in touch.
Repeated no-shows, or repeatedly cancelling at short notice, breaches the Platform Rules and can lead to account restrictions.
Reviews
Only a confirmed booking can be reviewed, and only the booking the review concerns. The right to review arises in three cases:
- the service was completed,
- the professional marked a no-show,
- the professional cancelled less than 24 hours before the start.
A review can be written within 30 days of the end of the booking. It cannot be written if you cancelled yourself, if the booking expired because the professional never confirmed it, or if Treto cancelled it after blocking an account.
In the second and third case the service did not take place, and the review is labelled accordingly — it carries "Service did not take place". We deliberately use one shared wording for both situations: which party is responsible is not something we know or decide, and we do not want to imply it through our choice of words either. The reader learns that the review is not about work performed, without us taking anyone's side.
A review carrying that label is published, but the stars on a no-show review count towards neither the service's rating nor the professional's overall one. A review written after the professional cancelled late does count — there the failure is the professional's own.
We draw the line there for two reasons. A rating is a statement about work, and in a no-show no work was done. And the opposite rule would punish the side that acted honestly: a client correctly recorded as absent can answer with a single star, so recording a no-show would cost the professional their rating — after which professionals simply stop recording them, and the label loses its meaning for everyone. The review itself stays visible, label and all, so you can read it and judge for yourself.
This is why a professional's profile can show a number of reviews alongside an average computed from fewer of them. The caption under the average always states how many reviews it was computed from.
One review per booking. If you delete it, you cannot write another for the same booking.
The rating itself is published immediately. A review with text is published after a check — we check whether the text breaks the rules or the law, not whether it is favourable to the professional.
Reviews cannot be bought, traded, or made conditional on any benefit — not a discount, not a free service, on either side.
A professional may reply once to a review; the reply goes through the same check. We do not remove a review at a professional's request merely because it is unfavourable; we remove it if it breaks the rules or the law.
Blocking an account does not by itself remove reviews. Reviews written by a blocked person stay published — they are experiences of someone else's work, and deleting them wholesale would penalise professionals who did nothing wrong. Where the reviews were the reason for the block, however — fraudulent conduct or spam — we remove them, following the moderation section.
If you choose not to show your name on a review, we do not publish your name or photo and do not disclose them to anyone, the professional included. That is not a promise of anonymity: with a professional who has few clients, they may be able to work out who you are from the time of the visit.
There is one exception to everything in this section, and we run it ourselves. Treto keeps a demonstration profile so that a visitor can see what a finished profile looks like before anyone has filled one in. Its services, its booking history and its reviews were written by us as an example — no client left them. The profile carries a notice saying so on every page, it is kept out of the catalogue and the search, and it is closed to search engines. It is the only place on Treto where a review does not come from a booking that happened, and when there is no longer any need for it, it will go.
How search results are ordered
You choose the order yourself. There are six options: newest first, oldest first, highest rated, lowest price first, highest price first and most popular. Newest first is the default.
Beyond the option you pick, we apply no further weighting. Each of the six orders by one thing and nothing else: the date the service was published, the service's own average rating, the price, or how many times the service has been viewed. The rating is the service's, averaged over the reviews left for bookings of that service — not the professional's overall score, which you can see on their profile. Position in the results cannot be bought — we do not sell priority placement or promoted listings, and no professional is favoured on the basis of a commercial relationship with us.
If that changes, we will say so here and mark paid positions so they are recognisable as such.
Content you upload
You are responsible for the content you upload to Treto — text, photographs, reviews, messages. You must hold the rights to it, and it must not break the law or the Platform Rules.
By uploading content you grant us a free, non-exclusive right to display and process it to the extent necessary to operate Treto and to promote it. Ownership stays with you. This permission ends when the content is removed, except for copies needed for backups and to meet legal obligations.
Reporting and moderation
We do not read your conversations and we do not analyse what they say — neither a person nor an automated system. We do not enter a conversation between you and the other side unless a report brings it to us.
There is one exception, and it is worth stating exactly. Until the two of you have a confirmed booking between you — in this conversation or any other — an automatic filter looks for telephone numbers, email addresses and links, and hides them from the recipient — both of you see a plate in their place. We do it for two reasons: an arrangement carried off Treto leaves no record either side can point to in a dispute, and we would rather contact details were exchanged once a booking is confirmed than instead of one. Your message is stored exactly as you wrote it, and it opens in full as soon as a booking between you is confirmed. Repeatedly pushing contact details at someone breaches the Platform Rules; we count those attempts, and a persistent pattern reaches a moderator.
Public content goes through an automated check before it is published. That covers a service description, review text, a reply to a review, and every uploaded photograph including the profile picture. The check is automated — Google Cloud Natural Language for text, Google Cloud Vision for images — and it looks for plain breaches of the rules, not for whether the content is good or favourable to anyone. With a review, the rating itself appears immediately; only the text waits.
This means your service description, your review text and the photographs you upload pass through a Google server before they are published. What happens to them there is described in the Privacy Policy.
If we do not publish something on the strength of that check, you will be told and you have the right to human review — by the same route as the appeal below.
Beyond that check, we act on reports.
How to report. Services, profiles and reviews each have a report button; you can also report directly to us. Say what the report concerns and what you believe the problem is.
What happens next. A person assesses every report. Depending on the outcome we may leave the content in place, hide it, remove it, restrict account features, or block the account. We choose the least severe measure that solves the problem.
Being told. We tell whoever made the report what the outcome was. We also tell the person whose content is affected — identifying the content, the measure taken and the reason for it, including whether automated means were used in reaching it. We do not do so only where the law or an order from a public authority prevents us.
Appeals. You can appeal any decision within six months of receiving it, using the contact given in the decision. A person reviews the appeal, not an automated system. If we find we were wrong, we restore the content or lift the restriction.
In urgent cases — particularly where health or safety is at risk — we may act immediately and give notice afterwards.
Liability
We are responsible for Treto working as described here.
We are not responsible for the service itself — its delivery, its quality, its timeliness, or the conduct of a professional or a client. The contract for the service is between you and the other side, and disputes arising from it are resolved with them. We are glad to help if you come to us, but we are not a party to that relationship.
We are not responsible for the accuracy of what other users say about themselves, nor for the content they upload, subject to what the moderation section says.
We aim to keep Treto running continuously, but we cannot guarantee it will always be available and free of faults.
Nothing in these terms limits our liability where it cannot be limited — in particular for harm caused intentionally or by gross negligence, and for harm to life and health. Your rights as a consumer under Czech law are likewise unaffected.
Termination and blocking
You can have your account deleted at any time, by writing to privacy@treto.cz.
"Blocking" here means two different things, and the difference matters.
Blocking by Treto. We may block an account if you breach these terms or the Platform Rules, following the process in the moderation section. We tell you by email — giving the reason, how long it lasts, and the address to appeal to — and you have six months to appeal.
A block may be temporary, for a stated period, or permanent. While it lasts you can still sign in, but all you see is a screen with the reason and the route to an appeal. You cannot publish services, book, send messages or receive them. Your services leave the catalogue and the search, and your public profile stops being reachable.
What becomes of your bookings is in the cancellations section: future ones are cancelled and the other side is told, because we have taken away your ability to tell them yourself.
You cannot reach your own data through the interface while this lasts. Your right of access to it is unaffected — ask for it at privacy@treto.cz, as the Privacy Policy describes.
So that a block cannot be undone by immediately registering again, we keep a fingerprint of the email address and phone number of the blocked account and check registrations against it. We do not keep the values themselves, only the fingerprint. It is an obstacle, not a wall, and we do not claim otherwise. We keep it while the block lasts and never longer than three years — after that the fingerprint is deleted, which does not lift the block on the account itself.
Blocking between users. Any user can block any other, from security settings or from the conversation itself. A block stops messages and new bookings in both directions — not only for the person who set it.
It is not a decision of ours and not a measure under the moderation section: we do not assess whether there was a reason for it, and it cannot be appealed. Whoever set the block is not named to the person blocked. Only the person who set it can lift it.
Two things a block does not change. Bookings already made continue — expect that you will no longer be able to sort them out by message. And a block has no effect on reviews: whoever was entitled to review a booking that took place stays entitled after a block, in either direction. Blocking is not a way to silence an unfavourable review.
Changes to these terms
These terms change from time to time. We cannot, however, reserve a right to change them at will — in consumer contracts such a clause is unfair. So we distinguish:
- Typo fixes and clarifications that do not affect rights and obligations — made as needed.
- New features that do not affect bookings already made — announced at least 30 days in advance.
- Everything else — in particular changes to liability, payments, cancellation terms and account termination — requires your explicit agreement. Until you give it, the previous version continues to apply to you.
The version number and effective date are in the document header.
Governing law and disputes
These terms are governed by the law of the Czech Republic. If you are a consumer, this choice does not deprive you of the protection afforded by the mandatory rules of the law of your country of habitual residence.
If something is wrong, come to us first — most things get resolved directly, and faster than by any other route.
If you are a consumer and the dispute cannot be settled by agreement, you have the right to turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), the body for out-of-court resolution of consumer disputes. Address: Štěpánská 796/44, 110 00 Prague 1, web adr.coi.cz. The procedure is free of charge for consumers and can be started no later than one year from the day you first raised the matter with us.
This does not affect your right to go to court.
Contact
Contact details — including the address for service, the point of contact for users and the point of contact for public authorities — are on the Contacts page.
